Privacy Policy

Preamble

With the following privacy policy, we would like to inform you about the types of your personal data (hereinafter also referred to as "data") we process, for what purposes and to what extent. This privacy policy applies to all processing of personal data carried out by us, both in the context of providing our services and in particular on our websites, in mobile applications and within external online presences, such as our social media profiles (hereinafter collectively referred to as the "online offer").

The terms used are not gender-specific.

Last updated: June 8, 2026

Table of Contents

• Preamble
• Controller
• Overview of Processing Activities
• Applicable Legal Bases
• Security Measures
• Transmission of Personal Data
• International Data Transfers
• General Information on Data Retention and Deletion
• Rights of Data Subjects
• Provision of the Online Offer and Web Hosting
• Changes and Updates
• Definitions

Controller

Markus Heinen
Schutzbacher Weg 20
35321 Laubach, Germany

Email address: hello@pettravel.app

Legal notice: https://pettravel.app/#impressum

Overview of Processing Activities

The following overview summarises the types of data processed and the purposes of their processing, and refers to the data subjects.

Types of Data Processed

• Usage data.
• Meta, communication and process data.
• Log data.

Categories of Data Subjects

• Users.

Purposes of Processing

• Security measures.
• Provision of our online offer and user experience.
• Information technology infrastructure.

Applicable Legal Bases

Legal bases under the GDPR: The following provides an overview of the legal bases of the GDPR on which we process personal data. Please note that, in addition to the provisions of the GDPR, national data protection regulations may apply in your or our country of residence. Should more specific legal bases be applicable in individual cases, we will inform you of these in the privacy policy.

• Legitimate interests (Art. 6(1)(f) GDPR) – Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.

National data protection regulations in Germany: In addition to the data protection regulations of the GDPR, national data protection regulations apply in Germany. These include, in particular, the Act on Protection against Misuse of Personal Data in Data Processing (Federal Data Protection Act – BDSG). The BDSG contains specific provisions on the right of access, the right to erasure, the right to object, the processing of special categories of personal data, processing for other purposes and transmission, as well as automated decision-making in individual cases including profiling. Furthermore, state data protection laws of the individual German federal states may apply.

Security Measures

We implement appropriate technical and organisational measures in accordance with the legal requirements, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing, as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, in order to ensure a level of security appropriate to the risk.

The measures include, in particular, ensuring the confidentiality, integrity and availability of data by controlling physical and electronic access to the data as well as access to, input of, disclosure of, assurance of availability of and segregation of the data. Furthermore, we have established procedures to ensure the exercise of data subject rights, the erasure of data and responses to data threats. Furthermore, we take the protection of personal data into account as early as the development or selection of hardware, software and processes in accordance with the principle of privacy by design and by default.

Securing online connections using TLS/SSL encryption technology (HTTPS): To protect the data of users transmitted via our online services from unauthorised access, we use TLS/SSL encryption technology. Secure Sockets Layer (SSL) and Transport Layer Security (TLS) are the cornerstones of secure data transmission on the internet. These technologies encrypt the information transmitted between the website or app and the user's browser (or between two servers), protecting the data from unauthorised access. TLS, as the more developed and more secure version of SSL, ensures that all data transmissions meet the highest security standards. When a website is secured by an SSL/TLS certificate, this is signalled by the display of HTTPS in the URL. This serves as an indicator for users that their data is being transmitted securely and in encrypted form.

Transmission of Personal Data

In the course of our processing of personal data, it may happen that data is transmitted to other entities, companies, legally independent organisational units or persons, or disclosed to them. Recipients of this data may include service providers commissioned with IT tasks, or providers of services and content that are integrated into a website. In such cases, we comply with the legal requirements and in particular conclude corresponding contracts or agreements that serve the protection of your data with the recipients of your data.

International Data Transfers

Data processing in third countries: If we process data in a third country (i.e. outside the European Union (EU) or the European Economic Area (EEA)) or if this takes place in the context of using third-party services or disclosing or transferring data to other persons, entities or companies, this is always done in accordance with the legal requirements.

For data transfers to the USA, we primarily rely on the Data Privacy Framework (DPF), which was recognised as a safe legal framework by an adequacy decision of the EU Commission on 10 July 2023. In addition, we have concluded standard contractual clauses with the respective providers, which comply with the requirements of the EU Commission and establish contractual obligations to protect your data.

This dual safeguard ensures comprehensive protection of your data: the DPF forms the primary level of protection, while the standard contractual clauses serve as an additional safeguard. Should changes occur in the context of the DPF, the standard contractual clauses will serve as a reliable fallback option. This ensures that your data remains adequately protected even in the event of political or legal changes.

For the individual service providers, we inform you whether they are certified under the DPF and whether standard contractual clauses are in place. Further information on the DPF and a list of certified companies can be found on the website of the US Department of Commerce at https://www.dataprivacyframework.gov/

For data transfers to other third countries, corresponding safeguards apply, in particular standard contractual clauses, explicit consent or legally required transfers. Information on third-country transfers and applicable adequacy decisions can be obtained from the information provided by the EU Commission at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection_en

General Information on Data Retention and Deletion

We delete personal data that we process in accordance with the statutory provisions as soon as the underlying consents are revoked or no further legal bases for processing exist. This applies to cases where the original purpose of processing no longer applies or the data is no longer required. Exceptions to this rule exist where statutory obligations or special interests require a longer retention or archiving of the data.

In particular, data that must be retained for commercial or tax law reasons, or whose storage is necessary for legal prosecution or to protect the rights of other natural or legal persons, must be archived accordingly.

Our privacy notices contain additional information on the retention and deletion of data that specifically applies to certain processing activities.

If there are multiple specifications regarding the retention period or deletion deadlines for a piece of data, the longest period shall always apply. Data that is no longer retained for its originally intended purpose, but due to statutory requirements or other reasons, is processed exclusively for the reasons justifying its retention.

Retention and deletion of data: The following general retention and archiving periods apply under German law:

• 10 years – Retention period for books and records, annual financial statements, inventories, management reports, opening balance sheets, and the working instructions and other organisational documents required to understand them (§ 147(1) no. 1 in conjunction with para. 3 AO, § 14b(1) UStG, § 257(1) no. 1 in conjunction with para. 4 HGB).
• 8 years – Accounting vouchers, such as invoices and expense receipts (§ 147(1) nos. 4 and 4a in conjunction with para. 3 sentence 1 AO and § 257(1) no. 4 in conjunction with para. 4 HGB).
• 6 years – Other business documents: received commercial or business letters, reproductions of sent commercial or business letters, other documents insofar as they are relevant for taxation purposes (§ 147(1) nos. 2, 3, 5 in conjunction with para. 3 AO, § 257(1) nos. 2 and 3 in conjunction with para. 4 HGB).
• 3 years – Data required to take into account potential warranty and damages claims or similar contractual claims and rights, as well as to process related enquiries, based on previous business experience and common industry practice, is retained for the duration of the regular statutory limitation period of three years (§§ 195, 199 BGB).

Period commencing at the end of the calendar year: Where a period does not expressly commence on a specific date and is at least one year in duration, it automatically starts at the end of the calendar year in which the triggering event occurred. In the case of ongoing contractual relationships in the context of which data is stored, the triggering event is the point in time at which the termination takes effect or the legal relationship otherwise ends.

Rights of Data Subjects

Rights of data subjects under the GDPR: As a data subject, you have various rights under the GDPR, which arise in particular from Articles 15 to 21 GDPR:

• Right to object: You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Article 6(1)(e) or (f) GDPR; this also applies to profiling based on those provisions.
• Right to withdraw consent: You have the right to withdraw any consent you have given at any time.
• Right of access: You have the right to request confirmation as to whether data in question is being processed and to receive information about this data, as well as further information and a copy of the data in accordance with the statutory provisions.
• Right to rectification: You have the right, in accordance with the statutory provisions, to request the completion of data concerning you or the correction of inaccurate data concerning you.
• Right to erasure and restriction of processing: In accordance with the statutory provisions, you have the right to demand that data concerning you be erased immediately, or alternatively to demand restriction of the processing of the data in accordance with the statutory provisions.
• Right to data portability: You have the right to receive data concerning you that you have provided to us in a structured, commonly used and machine-readable format in accordance with the statutory provisions, or to demand that it be transferred to another controller.
• Right to lodge a complaint with a supervisory authority: Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work or the place of the alleged infringement, if you consider that the processing of personal data relating to you infringes the provisions of the GDPR. The supervisory authority responsible for us is:
  
  Der Hessische Beauftragte für Datenschutz und Informationsfreiheit (HBDI)
  (The Hessian Commissioner for Data Protection and Freedom of Information)
  PO Box 3163, 65021 Wiesbaden, Germany
  poststelle@datenschutz.hessen.de

Provision of the Online Offer and Web Hosting

We process users' data in order to provide our online services to them. For this purpose, we process the user's IP address, which is necessary to transmit the content and functions of our online services to the user's browser or end device.

• Types of data processed: Usage data (e.g. page views and dwell time, click paths, intensity and frequency of use, types of devices and operating systems used, interactions with content and functions); meta, communication and process data (e.g. IP addresses, timestamps, identification numbers, persons involved). Log data (e.g. log files relating to data retrieval or access times.).
• Data subjects: Users (e.g. website visitors, users of online services).
• Purposes of processing and legitimate interests: Provision of our online offer and user experience; information technology infrastructure (operation and provision of information systems and technical devices (computers, servers, etc.)). Security measures.
• Retention and deletion: Deletion in accordance with the information provided in the section "General Information on Data Retention and Deletion".
• Legal bases: Legitimate interests (Art. 6(1)(f) GDPR).

Further notes on processing activities, procedures and services:

• Provision of the online offer on rented storage space: To provide our online offer, we use storage space, computing capacity and software that we rent or otherwise obtain from a corresponding server provider (also referred to as a "web host"); Legal bases: Legitimate interests (Art. 6(1)(f) GDPR).
• Collection of access data and log files: Access to our online offer is logged in the form of so-called "server log files". Server log files may include the address and name of the web pages and files retrieved, the date and time of retrieval, the volume of data transferred, a notification of successful retrieval, the browser type and version, the user's operating system, the referrer URL (the previously visited page) and, as a general rule, IP addresses and the requesting provider. Server log files may be used for security purposes, e.g. to avoid server overload (in particular in the case of abusive attacks, so-called DDoS attacks), and to ensure the utilisation and stability of the servers; Legal bases: Legitimate interests (Art. 6(1)(f) GDPR). Deletion of data: Log file information is stored for a maximum period of 30 days and then deleted or anonymised. Data whose further retention is required for evidentiary purposes is exempt from deletion until the respective incident has been finally resolved.
• Content Delivery Network: We use a Content Delivery Network (CDN). A CDN is a service that enables the content of an online offer, in particular large media files such as graphics or programme scripts, to be delivered faster and more securely with the aid of regionally distributed and internet-connected servers; Legal bases: Legitimate interests (Art. 6(1)(f) GDPR).
• Vercel (Hosting and Web Analytics): We use the service Vercel provided by Vercel Inc., 340 Pine Street, Suite 701, San Francisco, CA 94104, USA, as our hosting infrastructure and for reach measurement. Vercel processes technical access data (IP addresses, timestamps, browser type) in the course of operating our online offer. Vercel's web analytics function operates without cookies and without fingerprinting. Identification of individual users does not take place. Vercel Inc. is certified under the EU-US Data Privacy Framework (DPF), which has been recognised by the European Commission as providing an adequate level of data protection. Legal basis: Legitimate interests (Art. 6(1)(f) GDPR) (legitimate interests: operation and optimisation of the online offer). Further information: https://vercel.com/legal/privacy-policy
• Supabase (Database Service): To provide the content of our app, we use the database service Supabase provided by Supabase Inc., 970 Toa Payoh North, Singapore. The database servers are located in the EU (Frankfurt / AWS eu-central-1). Queries to the database are read-only; no personal user data is stored in the database. Supabase Inc. is certified under the EU-US Data Privacy Framework (DPF). Legal basis: Legitimate interests (Art. 6(1)(f) GDPR). Further information: https://supabase.com/privacy
• AeroDataBox / RapidAPI (Flight Route Data): To retrieve flight route data, we use the AeroDataBox API, provided via the RapidAPI platform of RapidAPI Inc., 548 Market St, San Francisco, CA 94104, USA. When using the flight search function, the search parameters entered (e.g. flight number or route) are transmitted to AeroDataBox via a server-side function. We do not store these queries. AeroDataBox is a service of Avia.Systems s.r.o. (Netherlands / Czech Republic). The transfer to RapidAPI (USA) is carried out on the basis of standard contractual clauses (Art. 46 GDPR). Legal basis: Legitimate interests (Art. 6(1)(f) GDPR) (legitimate interest: provision of the flight search function). Further information: https://rapidapi.com/privacy

Changes and Updates

We ask you to regularly inform yourself about the content of our privacy policy. We adapt the privacy policy as soon as changes in the data processing activities we carry out make this necessary. We will inform you as soon as the changes require an action on your part (e.g. consent) or other individual notification is required.

Where we provide addresses and contact information of companies and organisations in this privacy policy, please note that the addresses may change over time and please verify the details before contacting us.

Definitions

This section provides an overview of the terms used in this privacy policy. Where terms are legally defined, their legal definitions apply. The following explanations are primarily intended to aid understanding.

• Meta, communication and process data: Meta, communication and process data are categories that contain information about the way in which data is processed, transmitted and managed. Metadata, also known as data about data, includes information that describes the context, origin and structure of other data. It may include information about file size, creation date, the author of a document and change histories. Communication data captures the exchange of information between users via various channels, such as email traffic, call logs, messages in social networks and chat histories, including the persons involved, timestamps and transmission paths. Process data describes the processes and procedures within systems or organisations, including workflow documentation, logs of transactions and activities, and audit logs used for tracking and reviewing processes.
• Usage data: Usage data refers to information that captures how users interact with digital products, services or platforms. This data encompasses a wide range of information that shows how users use applications, which features they prefer, how long they spend on certain pages and via which paths they navigate through an application. Usage data may also include the frequency of use, timestamps of activities, IP addresses, device information and location data.
• Personal data: "Personal data" means any information relating to an identified or identifiable natural person (hereinafter "data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier (e.g. cookie) or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
• Log data: Log data is information about events or activities that have been recorded in a system or network. This data typically contains information such as timestamps, IP addresses, user actions, error messages and other details about the use or operation of a system. Log data is often used for the analysis of system problems, security monitoring or the creation of performance reports.
• Controller: "Controller" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
• Processing: "Processing" means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means. The term is broad and encompasses virtually any handling of data, whether collecting, evaluating, storing, transmitting or deleting.

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